Shipping policy

1. Introduction

1.1 This Shipping Policy (“Policy”) explains how WheelWork Customs (“we”, “our”, “us”) manages the production, handling, and delivery of goods purchased through our website or direct channels.
1.2 By placing an order, you agree to the terms of this Policy.
1.3 This Policy operates in conjunction with our [Terms & Conditions] and your rights under the Australian Consumer Law (ACL).

2. Production & Lead Times

2.1 Many of our products are custom-built to order. Lead times vary depending on the design, size, finish, and material availability.
2.2 Standard Shipping: Estimated production and delivery time is roughly 6-8 weeks from order confirmation and payment. Please allow up to 10 weeks to include and/or factor for delays in shipping
2.3 Expedited Shipping: Available upon request, with an estimated turnaround of roughly 3 weeks, subject to production approval and surcharge. This may not include production times.
2.4 All lead times are estimates only and may vary due to supply chain conditions, coating or machining schedules, freight congestion, or other factors beyond our control.
2.5 We will notify you if there are significant changes to your estimated delivery timeframe.

3. Shipping Methods & Costs

3.1 We use reputable carriers for both domestic and international deliveries.
3.2 Shipping costs are determined by weight, size, destination, and wheel type (including fragility or special handling requirements).
3.3 Expedited shipping typically ranges between AUD $300–$1000, depending on the order’s weight, dimensions, and packaging.
3.4 Standard shipping rates are calculated at checkout or quoted directly at the time of order.
3.5 International customers are responsible for all import duties, taxes, and customs clearance fees.

4. Risk, Delivery & Inspection

4.1 Risk in the goods passes to you upon delivery to your nominated address or collection by you (or your agent).
4.2 You must inspect all cartons and products immediately upon delivery.
4.3 If visible damage or discrepancies are found, note them on the carrier’s delivery docket, take clear photographs, and notify us in writing within 48 hours.
4.4 Failure to report damage within this timeframe may limit our ability to assist with freight claims. (Your ACL rights remain unaffected.)

5. Refunds, Cancellations & Returns

5.1 Due to the custom nature of our products, once an order has been shipped, it cannot be cancelled, returned, or refunded.
5.2 If you believe an error has occurred in the fulfilment of your order, contact us immediately at wheelworkcustoms@gmail.com with your order number, photos, and a detailed description.
5.3 Refunds or replacements will only be offered where required under the ACL.

6. Delays, Loss or Damage in Transit

6.1 We are not liable for delivery delays caused by carriers, customs clearance, or other third-party logistics issues.
6.2 In the event of a lost shipment, we will cooperate with the carrier to investigate and resolve the issue in accordance with freight insurance and carrier policies.
6.3 You agree that delays beyond our reasonable control do not constitute grounds for cancellation or compensation beyond your statutory rights under the ACL.

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7. Contact Us

For all shipping and delivery enquiries, please contact:
WheelWork Customs (Victoria, Australia)
📧 support@wheelworkcustoms.com
🌐 www.wheelworkcustoms.com