Shipping policy

Last Updated: 15 August 2026

This Shipping and Delivery Policy applies to orders placed with WheelWork Customs Pty Ltd, trading as WheelWorkCustoms, through wheelworkcustoms.com.

Delivery Area

WheelWorkCustoms accepts and delivers orders only within Australia.

International shipping is not available. An order can be delivered only when a carrier services the delivery postcode and can access the delivery address.

When the Shipping Timeframe Begins

Order handling begins after payment has cleared and all information required to fulfil the order has been received.

For custom, made-to-order or specification-based products, production begins after all of the following requirements have been completed:

• Payment has cleared.
• The customer has approved the final specifications in writing.
• All required vehicle and fitment information has been received.

Day 1 is the first business day after the applicable requirements listed above have been completed.

Shipping Timeframes by Product Category

All handling, production, carrier transit and total delivery timeframes below are stated in business days.

Ready-to-Ship Products

• Handling time: 1–2 business days
• Carrier transit after dispatch: 10–14 business days
• Total delivery time: 11–16 business days

Flow-Form and Alloy Wheels

• Handling time: 4–5 business days
• Carrier transit after dispatch: 20–35 business days
• Total delivery time: 24–40 business days

Custom Forged and Carbon Wheels

• Production time: 10–25 business days
• Carrier transit after dispatch: 20–25 business days
• Total delivery time: 30–50 business days

Mixed Orders

When an order contains products from more than one category, the delivery timeframe for the product with the longest timeframe applies if all products are dispatched together.

If separate dispatch has been agreed in writing, the timeframe for each product category applies separately to each shipment.

Business Days

Business days are Monday to Friday, excluding Victorian public holidays.

Saturday, Sunday and Victorian public holidays are not counted as handling, production or carrier transit days.

Shipping Charges

The shipping charge for an order is the amount displayed at checkout before payment.

If checkout displays free shipping or a shipping charge of $0, no standard shipping charge applies to that order.

Any expedited, special-handling or remote-area shipping charge will be displayed before payment or confirmed with the customer in writing before the order proceeds.

WheelWorkCustoms will not add an undisclosed shipping charge after an order has been placed.

If a displayed shipping rate is incorrect or no carrier can service the delivery address, WheelWorkCustoms will contact the customer before fulfilment. The order will not proceed with a different shipping charge without the customer’s approval.

Order Tracking

When the carrier provides tracking, the tracking details will be sent to the email address or phone number supplied with the order after dispatch.

Carrier tracking can take up to 48 hours after dispatch to display the first update.

Delivery Address

The customer must provide a complete and accurate delivery address when placing the order.

Contact WheelWorkCustoms immediately if the delivery address needs to be corrected. An address cannot be changed after the carrier has accepted the shipment unless the carrier approves the change.

A carrier charge resulting from an incorrect address, redirection request, restricted access or unsuccessful delivery is payable by the customer when the issue results from information or instructions supplied by the customer. The charge will be disclosed before payment is requested.

Large and Heavy Deliveries

Wheel sets and other large or heavy products require:

• A physical street address
• Suitable carrier access to the delivery location
• A person available to receive the delivery when required by the carrier
• Assistance with unloading when this requirement is communicated before dispatch

Delivery to a post office box, parcel locker or restricted-access location is not available when the carrier cannot accept a large or heavy shipment for that location.

The carrier can contact the customer directly to arrange delivery.

Inspection After Delivery

Customers should inspect the packaging and product after delivery.

If the packaging or product appears damaged, keep the packaging, shipping label and product, take clear photographs, and contact support@wheelworkcustoms.com.

Reporting delivery damage assists with the carrier investigation and does not limit any rights available under the Australian Consumer Law.

Delivery Delay Events

A carrier network disruption, severe weather event, freight congestion, public holiday closure, incorrect or incomplete address, restricted delivery access, recipient unavailability or customer-requested redirection can extend the stated delivery timeframe.

When WheelWorkCustoms receives a revised delivery update from the carrier, the update will be sent to the contact details supplied with the order.

A fixed delivery date applies only when WheelWorkCustoms has confirmed that date in writing.

If an order is not supplied within the stated timeframe or another timeframe agreed in writing, contact WheelWorkCustoms at support@wheelworkcustoms.com. WheelWorkCustoms will investigate the order and provide a solution in accordance with the Australian Consumer Law.

Lost or Incorrectly Delivered Orders

Contact WheelWorkCustoms if tracking shows an incorrect delivery, an unexplained lack of movement or a possible lost shipment.

WheelWorkCustoms will open an investigation with the carrier and provide the customer with the available investigation updates.

The outcome will be handled according to the order circumstances and the customer’s rights under the Australian Consumer Law.

Returns and Warranty Claims

Do not return a product to the registered office or principal place of business without written return authorisation.

After a return or warranty request has been approved, WheelWorkCustoms will provide the return instructions and return address.

Return eligibility and refund conditions are stated in the Returns and Refunds Policy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Website policies, shipping timeframes and written warranty terms do not remove rights provided by the Australian Consumer Law.

Contact Information

Legal Entity: WheelWork Customs Pty Ltd
Trading Name: WheelWorkCustoms
Email: support@wheelworkcustoms.com
Phone: +61 452 104 456
Support Hours: 9:00 am to 9:00 pm, seven days a week
Time Zone: Melbourne time, AEST or AEDT as applicable