Privacy policy

Last Updated: 15 August 2026

This Privacy Policy explains how WheelWork Customs Pty Ltd, trading as WheelWorkCustoms, collects, uses, stores and discloses personal information through wheelworkcustoms.com and our related customer-service channels.

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those laws apply to us.

Personal Information We Collect

Depending on how a person interacts with us, we may collect:

• Name
• Email address
• Phone number
• Billing and delivery addresses
• Order and transaction information
• Products purchased or requested
• Payment status and limited payment information
• Vehicle make, model, year and variant
• Wheel and fitment specifications
• Vehicle modification information relevant to fitment
• Quotations and custom-order specifications
• Customer-service communications
• Return, refund and warranty information
• Photographs or videos provided for fitment, damage or warranty assessment
• Website usage, browser, device and IP-address information
• Cookie and analytics information
• Marketing preferences
• Information required to prevent fraud or verify an order

We do not intentionally collect sensitive information unless it is reasonably necessary for a specific matter, permitted by law and provided with the required consent.

How We Collect Personal Information

We may collect personal information when a person:

• Visits or uses our website
• Creates an account
• Places an order
• Requests a quotation
• Submits custom wheel specifications
• Contacts us by email, phone or website form
• Communicates with us through social media
• Requests fitment assistance
• Submits a return, refund or warranty claim
• Subscribes to marketing communications
• Participates in a promotion, review or customer survey

We may also receive information from Shopify, payment providers, carriers, manufacturers, fulfilment providers and other parties involved in processing an order or customer request.

Information Required to Process an Order

Customer contact details, delivery information and payment confirmation are required to accept, process and deliver an order.

Vehicle and fitment information is also required for specification-based or custom wheel orders.

If required information is not provided, we may be unable to process the order, confirm specifications, manufacture the product, arrange delivery or respond to a claim.

How We Use Personal Information

We may use personal information to:

• Process and fulfil orders
• Accept and confirm payments
• Prepare quotations
• Manufacture custom products
• Review wheel and vehicle fitment
• Communicate about orders
• Arrange delivery within Australia
• Provide tracking information
• Respond to enquiries
• Provide customer support
• Process cancellations, returns and refunds
• Assess product, freight and warranty claims
• Detect and prevent fraud
• Maintain website and transaction security
• Improve our website and services
• Maintain business, tax and transaction records
• Comply with legal and regulatory obligations
• Send marketing communications where permitted

We will not use personal information for an unrelated purpose unless the person has consented or the use is permitted or required by law.

Payment Information

Payments are processed through Shopify and the payment methods displayed at checkout.

Complete card details are collected and processed by the applicable payment provider and are not provided to WheelWorkCustoms in full.

We may receive limited information including the payment method, payment status, transaction reference and limited card-identification details required to manage the transaction.

Cookies and Website Information

Our website uses cookies and similar technologies to:

• Operate the shopping cart and checkout
• Maintain website security
• Remember customer preferences
• Analyse website performance
• Understand website usage
• Measure marketing activity
• Prevent fraudulent transactions
• Display relevant advertising where enabled

Customers can manage optional cookies through the available cookie-consent tool or their browser settings.

Blocking necessary cookies may affect the shopping cart, checkout, customer account or other website functions.

Disclosure of Personal Information

We may disclose personal information where required to:

• Shopify and website-hosting providers
• Payment processors and financial institutions
• Delivery and freight providers
• Manufacturers and fulfilment providers involved in an order
• Customer-support and communication providers
• Information-technology and security providers
• Analytics and advertising providers where enabled
• Accountants, legal advisers, insurers and professional advisers
• Government bodies, regulators, courts or law-enforcement authorities where required or permitted by law
• A purchaser or adviser involved in a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality requirements

We do not sell personal information to advertisers or unrelated third parties.

Service providers receive only the information required to perform the applicable service.

Overseas Processing

WheelWorkCustoms sells and delivers products only within Australia. However, technology, cloud-hosting, payment, website, analytics and communication providers may process or store personal information outside Australia.

The countries involved depend on the provider and its current data-processing locations.

Where Australian privacy law applies, we take the steps required by law when disclosing personal information to an overseas recipient.

Marketing Communications

We send marketing communications only where the recipient has consented or where the communication is otherwise permitted by law.

Marketing communications identify the sender and include an unsubscribe method.

A person can unsubscribe by:

• Using the unsubscribe link in a marketing email
• Following the opt-out instructions in the message
• Emailing support@wheelworkcustoms.com

Unsubscribing from marketing does not prevent essential communications concerning an existing order, payment, delivery, product-safety matter, return or warranty claim.

Security of Personal Information

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include access restrictions, account security controls, secure website connections, provider security measures, fraud-prevention procedures and controlled handling of customer records.

No online transmission or storage method is completely secure. Customers should protect their account details and notify us if they believe an account or transaction has been accessed without authorisation.

Retention of Personal Information

We retain personal information for as long as required to:

• Process and manage an order
• Provide customer service
• Handle returns and warranty claims
• Maintain transaction and tax records
• Resolve disputes
• Prevent fraud
• Meet legal, accounting and regulatory obligations

When personal information is no longer required and no legal reason requires its retention, we take reasonable steps to destroy or de-identify it.

Accessing Personal Information

A person may request access to personal information we hold about them by emailing support@wheelworkcustoms.com.

The request must provide sufficient information to identify the relevant records. We may require identity verification before providing access.

Access may be refused or limited where permitted or required by law. Where applicable, we will explain the reason and available complaint options.

Correcting Personal Information

A person may ask us to correct personal information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Correction requests must be sent to support@wheelworkcustoms.com and identify:

• The information to be corrected
• Why the information is incorrect
• The requested correction
• Supporting information where applicable

We may require identity verification before changing customer records.

Anonymous or Pseudonymous Enquiries

A person may make a general enquiry without identifying themselves where practical.

Identification is required when necessary to process or deliver an order, verify a payment, access an order record, process a return or refund, assess a warranty claim, prevent fraud or comply with legal requirements.

Privacy Complaints

A person who believes their personal information has been handled incorrectly may submit a complaint to support@wheelworkcustoms.com.

The complaint should include:

• The person’s name and contact details
• A description of the concern
• Relevant dates, orders or communications
• The requested outcome
• Supporting information

We will acknowledge a privacy complaint within 2 business days and investigate it within a reasonable period.

If the person is not satisfied with our response and the matter is covered by the Privacy Act, they may contact the Office of the Australian Information Commissioner.

Third-Party Websites

Our website may contain links to independently operated third-party websites, applications or services.

We are not responsible for the privacy practices of an independently operated third party. Customers should review the applicable third party’s privacy information before providing information directly to that party.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functions, service providers or legal obligations change.

The current version will be published on our website with its last-updated date.

Contact Information

Legal Entity: WheelWork Customs Pty Ltd
Trading Name: WheelWorkCustoms
ABN: 66 691 875 877
ACN: 691 875 877

Email: support@wheelworkcustoms.com
Phone: +61 452 104 456
Support Hours: 9:00 am to 9:00 pm, seven days a week
Time Zone: Melbourne time, AEST or AEDT as applicable

Registered Office:
6 Kinwal Crt
Moorabbin VIC 3189
Australia

Principal Place of Business and Online Operations:
23 Nungerner St
Balwyn VIC 3103
Australia