Last updated: 6 August 2026

This policy applies to made-to-order, customised and specification-based products supplied by WheelWork Customs Pty Ltd, trading as WheelWorkCustoms, including custom forged wheels and other products identified as custom or made to order.

Quotation and specifications

A custom order is based on the written specifications accepted by the customer. Depending on the product, specifications may include diameter, width, bolt pattern, offset, centre bore, construction, finish, colour, load requirement, vehicle information and brake-clearance information.

The customer must review the written order summary carefully. Production begins only after the required payment and written approval of the final specifications. We may request additional measurements, photographs or vehicle details before accepting the order.

Fitment confirmation

Fitment must be assessed using accurate vehicle information. Any advice we provide is based on the information supplied to us and the information reasonably available at the time. The customer must notify us of modifications, non-standard brakes, suspension changes, body modifications or other factors that may affect fitment. Nothing in this section excludes responsibility for an error made by us or rights under the Australian Consumer Law.

Deposits and balances

The deposit amount and balance due will be stated on the product page, quotation, invoice or checkout before payment. Unless otherwise agreed in writing, the required deposit confirms the order and the remaining balance must be paid before dispatch.

Changes requested by the customer

Change requests must be made in writing. A change is not accepted until we confirm it in writing. If production has not started, we will advise whether the change affects price or timing. Once production has started, a change may be unavailable or may require payment of additional manufacturing and administrative costs. We will disclose those costs before proceeding with an available change.

Cancellation

A custom order may be cancelled before production starts, subject to deduction of any reasonable and disclosed costs already incurred specifically for that order. After production starts, a change-of-mind cancellation may be refused or the refund may be reduced by reasonable, documented and unrecoverable costs. We do not apply an arbitrary percentage cancellation fee.

Cancellation restrictions do not apply where the product has a major failure, does not match the confirmed specifications, or another remedy is required under the Australian Consumer Law.

Production and delivery estimates

Production and delivery timeframes are estimates unless we expressly agree to a fixed date in writing. The estimated timeframe begins after cleared payment, final specification approval and receipt of all information required to manufacture the product. We will notify the customer of a material delay when reasonably possible.

Appearance and manufacturing

Screen displays and lighting can affect how colours and finishes appear. Minor visual differences that are inherent in a disclosed finish or manufacturing process may occur. Diameter, width, bolt pattern, offset, centre bore, load specification and other confirmed functional measurements are not treated as acceptable visual variation and must match the agreed order within applicable manufacturing tolerances.

Change-of-mind returns

Because custom products are made to the customer’s specifications, they are not accepted for change-of-mind return after production begins. This does not limit rights concerning faulty, unsafe, incorrectly described or incorrectly manufactured products under the Australian Consumer Law.

Contact

Email: support@wheelworkcustoms.com
Phone: +61 452 075 678
Support hours: 9:00 am to 9:00 pm, seven days a week, Melbourne time.