American Express

Last updated: 6 August 2026

This policy explains how WheelWork Customs Pty Ltd, trading as WheelWorkCustoms, handles product problems, Australian Consumer Law claims and any additional written warranty supplied with a product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply automatically and are not limited by an express warranty period, a product registration requirement or any statement elsewhere on our website.

Additional written warranties

If a product page, quotation, order confirmation or warranty document expressly states an additional warranty period, that written warranty applies only to the identified product and the stated coverage. An additional warranty operates alongside, and does not replace, rights under the Australian Consumer Law.

If no additional warranty period is expressly stated for a product, no separate fixed-duration warranty is created by this page. Australian Consumer Law rights still apply.

Making a claim

your name, order number and contact details;
the product and affected component;
a clear description of the issue and when it occurred;
photographs or video where reasonably available;
vehicle, fitment and installation details relevant to a wheel or fastener claim; and
proof of purchase, if we cannot verify the order from our records.

Do not continue using a product where doing so may be unsafe or may cause additional damage. Do not return a wheel or other large item before receiving return instructions.

Assessment and remedies

We may reasonably inspect the product or request an assessment by an appropriate technician. We will not charge an assessment fee where the product is found not to comply with an applicable consumer guarantee. Depending on the circumstances and the law, the remedy may include repair, replacement, refund, reimbursement of reasonable return costs or another appropriate solution.

For a major failure, the customer may be entitled to choose a refund or replacement. For a minor failure, we may choose to repair the product within a reasonable time. These statements do not limit any remedy available by law.

Return and claim expenses

Contact us before sending the product. Where required by the Australian Consumer Law, we will arrange collection or reimburse reasonable return costs. If an assessment establishes that the product is not faulty and the claim is not covered by an additional warranty or the Australian Consumer Law, we will discuss any return, inspection or transport cost before it is incurred.

Matters not caused by a product defect

An additional voluntary warranty may exclude damage caused by incorrect fitment information, unauthorised modification, collision, impact, misuse, racing or competition use unless expressly covered, incorrect installation, incorrect wheel fasteners, improper torque, failure to re-check fasteners, use outside stated specifications, chemical or abrasive damage, or ordinary wear. An exclusion applies only to the extent the excluded event caused or contributed to the problem. It does not remove rights that cannot lawfully be excluded.

Claim contact details

Warranty provider and retailer:
WheelWork Customs Pty Ltd, trading as WheelWorkCustoms
ABN 66 691 875 877
ACN 691 875 877
Registered Office: 6 Kinwal Crt, Moorabbin VIC 3189, Australia
Email: support@wheelworkcustoms.com
Phone: +61 452 075 678

Support hours are 9:00 am to 9:00 pm, seven days a week, Melbourne time. The registered office is not a walk-in service or return location. Return instructions are supplied after a claim is authorised.