Last updated: 7 August 2026

This Payment Policy applies to purchases made from WheelWork Customs Pty Ltd, trading as WheelWorkCustoms, through wheelworkcustoms.com. WheelWorkCustoms currently accepts and delivers orders only within Australia.

Currency and order total

All product prices, quotations, invoices, delivery charges and order totals are displayed and charged in Australian dollars (AUD). Prices include GST where applicable.

The final amount payable, including applicable taxes, delivery charges, discounts and other disclosed charges, is shown before payment is submitted.

Payment methods

The payment methods currently available are displayed at checkout or stated on the applicable quotation or invoice. Availability may depend on the order value and payment provider. A payment method is available only where it is displayed or expressly confirmed by WheelWorkCustoms.

Payment authorisation

By submitting payment, the customer authorises the selected payment provider to process the amount displayed before the order is placed. Submitting payment does not necessarily mean the order has been finally accepted.

An order may remain subject to payment authorisation, fraud and security checks, product availability, delivery-address verification, receipt of required vehicle or fitment information and approval of custom-order specifications.

Payment confirmation

After payment is successfully submitted, the customer will normally receive an order confirmation using the contact details provided at checkout. Customers should review the confirmation and contact us promptly if any order, billing, delivery or product information is incorrect.

Failed or declined payments

Where a payment is declined, fails or cannot be verified, the order will not proceed until valid payment has been received. Customers may contact their bank or payment provider or use another payment method available at checkout.

Payment security

Payments are processed through Shopify and the payment providers available through our checkout. WheelWorkCustoms generally does not receive or store complete card numbers. Payment providers may apply authentication, security and fraud-prevention checks.

Standard product orders

Unless another arrangement is expressly confirmed, full payment is required before a standard product is prepared or dispatched.

Custom and made-to-order products

A custom or specification-based order may require full payment, a deposit followed by a remaining balance, or another payment schedule clearly stated on the product page, quotation, invoice or checkout.

Before a deposit is paid, we will disclose the deposit amount, remaining balance, payment schedule, applicable production conditions and material cancellation conditions.

Custom production begins only after the required payment has cleared, all required vehicle or fitment information has been received and final specifications have been approved in writing.

Deposits

A deposit applies only where it is clearly disclosed before payment. A deposit is not automatically non-refundable in every circumstance.

Where a customer cancels a custom order after specific costs have been incurred, any deduction will be based on reasonable, documented and unrecoverable costs, subject to the Australian Consumer Law and our Returns, Refunds and Cancellations Policy. We do not apply an automatic cancellation fee of between 10% and 100%.

Remaining balance

Where a remaining balance applies, the due date or payment stage will be confirmed in writing. Unless otherwise agreed, the remaining balance must be paid before dispatch.

Bank transfers and payment references

Where bank transfer is offered, an order will not normally proceed until the funds have cleared. Customers must verify the account details and use the payment reference stated on the applicable quotation or invoice.

Buy-now-pay-later services

Where a buy-now-pay-later option is displayed at checkout, it is provided by an independent payment provider. The provider may conduct its own eligibility assessment, set repayment terms, decline a transaction and manage repayments under its agreement with the customer.

Payment verification and fraud prevention

We may request reasonable information to verify identity, payment authorisation, billing details, delivery details or a high-value or unusual transaction. An order may be paused, declined or cancelled where fraud or unauthorised payment is reasonably suspected.

Pricing or checkout errors

Where a product price, discount, delivery charge or total is clearly incorrect because of a technical or administrative error, we will contact the customer before accepting or fulfilling the affected order.

The customer may proceed using the corrected disclosed amount or cancel the affected order for a refund. We will not charge an additional amount without the customer’s agreement.

Payment reversals and disputes

Customers should contact us promptly if they believe a payment is incorrect, duplicated or unauthorised, or if an approved refund has not appeared. Nothing in this section limits a customer’s right to report an unauthorised or incorrect transaction to their bank or payment provider.

Refunds

Approved refunds are normally returned to the original payment method. We aim to initiate an approved refund within 5 business days. The customer’s bank or payment provider may require additional processing time.

Refund eligibility is governed by our Returns, Refunds and Cancellations Policy and the Australian Consumer Law.

Australian Consumer Law

Nothing in this Payment Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact

Legal entity: WheelWork Customs Pty Ltd
Trading name: WheelWorkCustoms
ABN: 66 691 875 877
ACN: 691 875 877

Email: support@wheelworkcustoms.com
Phone: +61 452 104 456
Support hours: 9:00 am to 9:00 pm, seven days a week, Melbourne time.